Troubleshooting & Support

Find solutions to common issues and access guidance from our dedicated support team.
  • How Do I Update My Payment Method?

    You can update your payment details at any time from within Growth Gorilla and friends. Updating Your Payment Method To change the debit or credit card linked to your subscription:…

  • What Happens If My Payment Fails?

    If we’re unable to collect your subscription payment, don’t worry. In most cases, the issue can be resolved quickly by updating your payment details. Automatic Payment Retries If a payment…

  • Can I Pause My Subscription?

    At this time, Growth Gorilla and friends subscriptions cannot be paused. All subscriptions are provided on a 12-month subscription term, giving you uninterrupted access to the platform and your AI…

  • Do You Offer Annual Billing?

    At this time, Growth Gorilla and friends does not offer an annual payment option. How Our Billing Works All subscriptions are provided on a 12-month subscription term, with payments collected…

  • Can I Have Multiple Users on One Account?

    At present, Growth Gorilla and friends is designed for a single user per account. Each account is intended to represent one business user, with personalised settings, marketing strategies, AI conversations…