If you need assistance with Growth Gorilla and friends, our support team is here to help.
Visiting the Help Centre
You can access the Help Centre at any time by:
- Visiting the Growth Gorilla website.
- Scrolling to the bottom of the page.
- Clicking Growth Gorilla Support.
This will take you to our Help Centre, where you’ll find answers to frequently asked questions, product guides and troubleshooting articles.
Contacting Support
If you can’t find the answer you’re looking for, you can raise a support ticket.
To do this:
- Open the Help Centre.
- Click Contact Support.
- Complete the support form with:
- Your full name
- Your registered email address
- A subject line
- A description of your question or issue
- Submit your ticket.
A member of our support team will review your request and get back to you as soon as possible.
Support Hours
Our support team is available:
- Monday to Friday
- 7:00 am to 7:00 pm (UK time)
Support requests submitted outside these hours will be answered as soon as possible on the next working day.
Response Times
We aim to respond to all support requests as quickly as possible.
Typical response times during business hours are less than 30 minutes, although this may vary during particularly busy periods.
Before You Contact Us
You may be able to resolve your query more quickly by searching the Help Centre first. It contains step-by-step guides covering everything from setting up your account to using each of the AI allies within Growth Gorilla and friends.
If you do need to contact us, including as much detail as possible—such as screenshots, error messages and the steps you’ve already taken—will help us resolve your issue more quickly.