Although we thoroughly test Growth Gorilla and friends, occasional bugs or unexpected behaviour can occur.
If you discover a bug, we’d really appreciate you letting us know so our team can investigate and resolve it as quickly as possible.
Reporting a Bug
To report an issue:
- Log in to Growth Gorilla and friends.
- Open the Support menu.
- Click Contact Support.
- Complete the support form with:
- Your full name
- Your registered email address
- A clear subject line
- A detailed description of the issue
- Submit your support ticket.
A member of our support team will review your report and begin investigating the issue.
What Information Should I Include?
Providing as much information as possible helps us diagnose and fix bugs more quickly.
We recommend including:
- What you were trying to do
- What happened
- Any error messages you saw
- The AI ally or feature you were using
- The browser and device you were using
- Screenshots or screen recordings, if available
- The steps needed to reproduce the issue
The more detail you can provide, the faster we’ll be able to identify the cause.
Support Hours
Our support team is available:
- Monday to Friday
- 7:00 am to 7:00 pm (UK time)
We aim to respond to support requests as quickly as possible.
Typical response times during business hours are less than 30 minutes, although this may vary during busy periods.
What Happens Next?
Once we’ve received your report, we’ll:
- Review the information you’ve provided.
- Investigate the issue with our technical team.
- Keep you informed if we need any additional information.
- Notify you once the bug has been resolved or a workaround is available.
Your feedback helps us continually improve Growth Gorilla and friends, and we appreciate you taking the time to report any issues you encounter.